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Terms and Conditions

Booking Policy

ADVANCE BOOKING POLICY:

50 % of the total package cost must be deposited as an advance in our company’s account to confirm the package.

We can also accept the booking at 25 % of total package cost as a token amount if you confirm the desired package before 15 days of your travel date.

Please note that the advance 25% of the payment will be considered as token amount only & will be non refundable. Rest of the 25 % must be cleared before 7 days of Travel Date. Failure in doing so will lead to cancellation of your tour.

Remaining 50 % of the package cost will be collected on arrival.

Customers must carry the issued confirmation letter on their trip as it contains important information like confirmed hotel, Cab Details and Service contact Numbers

PROCESS OF MAKING ADVANCE PAYMENT:

One Time Advance Payment: It can be done through our website www.zoomhimachal.com by using Net banking/Credit Card/Debit Card via EBS, CCAvenue, HDFC gateway, PAYTM etc.

Cash deposit in any of our Below Banks (CO-OPRATIVE BANK,UCO BANK etc).

CANCELLATION & REFUND POLICY:

There is no contract between the company and the client until the company has received the initial deposit amount of specified tour package. Payment must be received in accordance with the procedures of Payment Policy.

In case, customer wishes to cancel his/her booking before 15 days to the travel date because of whatsoever reasons including accident, illness, or any other personal reasons including non-payment of the balance payment, the Company is liable to recover Cancellation charges from the Client. All cancellations are to be communicated in written.

Advance amount 50% is also non-refundable in case the cancellation is done within 15 days to the travel dates or No Show scenarios.

Advance token amount 25% is non-refundable in any cases.

In exceptional cases like Instant death company can refund the advance payment amount but after deducting its necessary service charges* (Please note: Company would also need the death certificate for the same for Refund).

The Company has complete authority to change the package costing if in future there is a hike in tariff & taxes of hotels, transportation or any other additional services provided.

Only those Services will be provided to the customers as mentioned in the booking voucher.

Any complimentary services (If not provided) cannot be claimed in form cash/money/alternative services.

Service Charge & Service tax is different

AMENDMENT POLICY (PREPONE & POSTPONE):

In case client wishes to prepone /postpone his or her travel dates, we request you to kindly reach us 7 days prior to journey date via mail.

The customers can postpone/ prepone their tour once without any additional charges (if intimated before 7 days of travel date in written). However postponing & preponing second time will attract additional charges.

Also note that few service providers (Hoteliers, Transporter etc.) may apply postpone/prepone charges even after meeting above requirement. In such cases postpone/prepone charges will deducted from the advance amount deposited.